Job satisfaction of Emergency Medical Services staff (On the example of Tbilisi and Rustavi)

Abstract

Introduction. The organization of an emergency medical service is of great importance for the population of any country. Many factors affect the effective and efficient operation of the service during emergencies, among them: coordinated and timely response, providing adequate medical care in a limited time and making correct decisions, allocation of available resources, motivated human resources. The qualifications, knowledge, skills, psycho-emotional stability and level of satisfaction of medical staff play an important role in these processes. Objectives. The aim of the survey is to study job satisfaction of the emergency medical staff on the example of professionals employed in two cities of Georgia, Tbilisi and Rustavi. Methodology. The survey was conducted in April-June 2020 using a specially designed structured questionnaire. The respondents were employees of the Emergency Medical Service in Tbilisi and Rustavi. Results and discussion. The research revealed many factors that have a negative impact on staff motivation. These factors include staff overwork, overtime, stressful environment, inadequate payment, and more. Most of the staff working in the emergency care system are dissatisfied with the work schedule and system at work, which is reflected in the discrepancy between the workload, responsible stressful work and appreciation.