The role of logistics services in hospital management

Abstract

Introduction: Hospital logistics is the most important component of the management of a medical institution and includes the management of supplies, waste, medical and non-medical products and many other complex activities. Therefore, logistics is an important part of the hospital budget and affects both customer satisfaction and cost efficiency of the institution. The aim of the paper is to study logistics processes and management approaches in Georgian hospitals and to identify existing challenges. Methodology: As part of a qualitative study, an in-depth survey of key personnel involved in logistics operations was conducted in three medical institutions. Results: The study showed that effective hospital logistics management is a multidimensional process that requires continuous improvement, adaptation to evolving requirements, and integration of innovative technologies and processes. By optimizing logistics operations, healthcare facilities can allocate resources more wisely, enhance the quality of patient care, and ultimately contribute to the overall sustainability and efficiency of the healthcare system. Conclusion: As healthcare continues to evolve, driven by technological advances, demographic changes, and increased patient expectations, the strategic integration of logistics will remain a critical component in delivering high-quality, cost-effective, and patient-centered healthcare services.